Contact Flooring Materials

If you have any comments, questions or suggestions, we would love to hear from you. Please e-mail us at sales@flooringmaterials.co.uk or give us a call.

Alternatively, you can write to us at the address below:

23 Mallard Close
Earls Barton
NN6 0JF

Email: sales@flooringmaterials.co.uk

Telephone: 0330 320 1223

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Welcome to Flooring Materials, your go-to shop for all your flooring needs! With a wide range of flooring supplies at great value trade prices, you can order all the materials for your next flooring project direct to your door. We cater to both trade professionals and DIY'ers, ensuring that our products are suitable for all budgets, regardless of the size of your project. With regular promotions, competitions and giveaways as well as bulk buy deals on half pallet or full pallet quantities, you can be sure there is a deal for you. Stocking a vast selection of products suitable for all flooring types, including wood, carpet, vinyl, laminate and more, you can be sure that we have everything you need to prepare for your next flooring project.

At Flooring Materials, we understand the importance of offering quality products and we are committed to supplying only the best. We stock the most reputable, industry-leading brands, offering Floor Adhesive, Self Levelling Compound and Floor Screeds from top names such as Tilemaster, Kerakoll, Ardex, Larsen, Mapei and Ultra Floor. We also offer floor beading and trims from Schluter, Dural and Genesis as well as Floor insulation boards from Hardie Backer Board and Jackoboard.

Whether you are installing a new floor or renovating an existing one, we have the materials and Flooring Tools you need to ensure a smooth and successful project. We understand the importance of getting your flooring materials to you quickly, which is why we offer next day delivery on all our products. With a wealth of experience in the industry, our expert team are on hand to guide you to the right products for your project. Our sales team are equipped with specifications to help give you the peace of mind you have the correct products and are installing correctly. We pride ourselves on delivering a top-quality service, from the moment you place your order to the moment your products arrive at your door.

Going the extra mile for our customers is second nature to us, so if you can't find what you're looking for on the website please do not hesitate to get in touch with our sales team on 0330 3201223 or email your queries to sales@flooringmaterials.co.uk.

With our extensive range of high-quality products, affordable prices, and next-day delivery, we are committed to making your flooring project a success. So why wait? Browse our range of products today and start transforming your flooring!

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Customer Service

Flooring Materials are committed to providing exceptional customer support and assistance to ensure your experience with us is smooth and satisfactory. Whether you have inquiries, need product information, or require assistance with an order, our dedicated team is here to help. Below, you will find the various ways to get in touch with us and the services we offer.

Contacting Customer Service:

Phone Support: Our knowledgeable customer service representatives are available to assist you over the phone. Please call us at 0330 320 1223 during our business hours, Mon-Fri: 07:15 - 19.00 and Sat: 08.00 - 12.00, to speak with a friendly representative who can answer your questions and provide guidance.
Email Support: If you prefer written communication or have non-urgent inquiries, you can reach us via email at sales@flooringmaterials.co.uk. Our customer support team will promptly respond to your email, providing the information and assistance you need.
Live Chat: For quick and convenient support, we offer a live chat feature on our website. Simply visit our website and look for the chat icon in the bottom right hand corner of the page. Click on it to initiate a chat session with one of our customer service agents. They will be ready to help you with any questions or concerns you may have in real-time.
WhatsApp: We understand the convenience and popularity of WhatsApp as a communication platform. Regular customers can now reach our customer service team directly via WhatsApp. Simply get in touch with our team through one of the above channels and our team will respond as soon as possible, providing the support and information you need.

Services We Provide:

Product Information and Recommendations: Our customer service team is well-versed in our extensive range of flooring materials. Whether you need information about specific products, guidance on choosing the right flooring option for your needs, or recommendations based on your preferences, we are here to assist you. We can provide detailed specifications, installation advice, maintenance tips, and more to ensure you make an informed decision.
Order Support: If you have questions or need assistance regarding an existing order, our customer service representatives are ready to help. We can provide updates on order status, tracking information, delivery estimates, and any other order-related inquiries. We strive to ensure a seamless and efficient order process from start to finish.
Returns and Exchanges: We understand that circumstances may arise where returns or exchanges are necessary. Our customer service team can guide you through our returns and exchange policies, provide instructions on initiating a return or exchange, and assist with any related questions or concerns. We aim to make the process as smooth and hassle-free as possible.
Technical Support and Troubleshooting: If you encounter any technical difficulties while browsing our website, placing an order, or using our online tools, our customer service team is here to assist you. We can help troubleshoot issues, provide guidance on navigating our website, and ensure that you have a seamless online experience.

Your Feedback Matters:

At Flooring Materials, we value your feedback. We are constantly striving to enhance our services and improve your overall customer experience. If you have any suggestions, comments, or feedback regarding our products, website, or customer service, we would love to hear from you. Your input helps us grow and serve you better.

We genuinely appreciate your business and the trust you have placed in us. Our dedicated customer service team is committed to delivering exceptional support and ensuring your satisfaction. We look forward to assisting you with any inquiries or concerns you may have.

Thank you for choosing Flooring Materials.

Sincerely, The Flooring Materials Team

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Terms & Conditions

Businesses Terms and Conditions

To view our terms and conditions for businesses, please click here.

Consumers Terms and Conditions

To view our terms and conditions for consumers, please click here.

Registered office
Flooring Materials
23 Mallard Close
Earls Barton
NN6 0JF

Pro Tiler Limited
Company Reg No 07154275
Vat no. 100 4172 82

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Privacy Policy

Flooring Materials understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, our Site and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our site and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1.Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

Our Site is owned and operated by Pro Tiler Limited, a Limited Company registered in England under company number 07154275.

Registered address: Postal Address: Our Information:

Unit 23, Mallard Close

Earls Barton

Northamptonshire

NN6 0JF Unit 23, Mallard Close

Earls Barton

Northamptonshire

NN6 0JF VAT number: 100417282

Data Protection Officer: Sam Bucknall

Email address: sam@pttgroup.co.uk

Telephone number: 0330 320 9900

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies and our Cookie Policy:

Name;
Address;
Email address;
Telephone number;
Business name;
Payment information;
Information about your preferences and interests;
IP address;
Web browser type and version;
Operating system;
A list of URLs starting with a referring site, your activity on Our Site;
VAT Number (if supplied Business Purchases Only)

7. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:

Providing and managing your Account / Login;
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site;
Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email and post that you have opted-in to you may unsubscribe or opt-out at any time by emailing us requesting to be opted out.
Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and text message with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We use the following automated system for carrying out certain kinds of decision-making and profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15.

The following automated decision-making method(s) may be used:
- No automated processes used
The following automated profiling may take place:
- Google Analytics.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Customers with login facility; we will store all personal data until such a point that the login is deleted or requested to be closed.
Customers without login facility; we will store all personal data until such a point that the data is not required or a period of 10 years has passed with no contact.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

10. Do You Share My Personal Data?

We may sometimes contract with the following third parties to supply certain products and services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

Genesis APS
Dural
Marcrist
Rubi
Sigma UK
Montolit
Gaia
Flex
Larsen
Tilemaster
Isomat
Schluter Systems

If any further contact information is required please contact us sales@pttgroup.co.uk

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 30 Days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary

PHPSESSID This is an essential cookie that assigns a session to each visit to ensure the site’s functionality works properly, that only lasts while you are on this site. No information is retained or shared with anyone. Yes

regID This is an essential cookie that assigns a session to each visit to ensure the site’s functionality works properly, that only lasts while you are on this site. No information is retained or shared with anyone. Yes

wishlist This cookie will allow you to store products in your Wishlist and remember them for the next time you come back to the website Yes

basket_id This cookie will allow you to store products in your basket and remember them for the next time you come back to the website. Associated with your basket id the system will store your shipping postcode, shipping country, so you if leave our website it will remember and prefill those fields in. Yes

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie First / Third Party Provider Purpose

__utma First Google This cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.

__utmb First Google Holds timestamp of the exact moment in time when a visitor first visits the site.

__utmc First Google Holds timestamp of the exact moment in time when a visitor leaves the site.

__utmt First Google Used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes

__utmz First Google Keeps track of where the visitor came from, what search engine they used, what link was clicked on, what keyword they used, and where in the world they are when they accessed the website.

_ga First Google Used to distinguish users.

_gid First Google Used to distinguish users.

sg_cookies First Site Gainer Site Gainer used for A/B Testing and used to improve usability of our site

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Facebook Pixel

We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

ResponseTap

ResponseTap is a phone call analytics tool, used to understand the customer interaction between the website and the call centre. Three cookies are used by ResponseTap to help demonstrate this journey so the business can improve their customer experience. These cookies are used to help ResponseTap collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow ResponseTap to track a visitor's progress through our website over time.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Sam Bucknall):

Email address: sam@pttgroup.co.uk

Telephone number: 0330 320 9900

Postal Address:

Unit 23, Mallard Close

Earls Barton

Northamptonshire

NN6 0JF

16. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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Delivery

Flooring Materials understands that timely and reliable delivery is essential when it comes to your flooring materials. This page is designed to provide you with clear and detailed information about our delivery process, including any exclusions, options, and estimated timeframes. We want to ensure that you have a seamless experience from placing your order to receiving your products.

At Flooring Materials, we strive to offer transparent and efficient delivery services to our valued customers. We work diligently to process and dispatch your orders promptly, ensuring that your flooring materials reach you in excellent condition. We partner with trusted logistics providers to deliver your items securely and on time.

Please take a moment to familiarize yourself with the information provided on this page. It includes important details about any exclusions to our free delivery service, estimated delivery timeframes for different regions, and instructions for obtaining quotes for specific areas. We also highlight any additional services, such as next-day delivery options and support for larger items or palletized deliveries.

Orders over £250.00 (excluding carriage and VAT) qualify for free delivery, with exceptions for specific regions.
Free delivery excludes certain items such as adhesives & grouts, insulation boards, and other palletized deliveries.
Deliveries to specific regions including London, Scotland, Northern Ireland, Channel Islands, Isle of Wight & the Isle of Man may have exceptions to free delivery.
Palletized deliveries are priced for kerbside drops and not delivery to your door.
Instant quotes for delivery to specific regions are available by entering the postcode on the basket page.
Delivery time is approximate, ranging from 1-3 days for most locations.
Saturday and Sunday are not considered working days, and to receive delivery on those days, a Saturday or Sunday delivery option must be selected.
For clarification on what is considered a "larger item," customers can call us to speak to an advisor.
Lead times for items sent directly from suppliers may vary and can be found on individual product pages or by speaking to one of our advisors.
An overnight next-day service is available with a signature required, starting from £6.49 upwards.
Prices listed do not include VAT.
If a timed delivery is paid for and not received on time, customers are advised to write the arrival time when signing for the delivery to qualify for a refund.
Delivery outside the UK is available, with different delivery times and potential taxes or customs costs. Very large items and pallets may require up to 40 days for delivery by sea. Some items, including pallets of adhesive, may not be available for delivery outside the UK. Customers can request a quote for such items.

If you have any questions or need further clarification about our delivery process, our dedicated customer service team is here to assist you. Feel free to contact us through the various methods mentioned on our Customer Service page, and we will be happy to address any concerns you may have.

We appreciate your trust in Flooring Materials for your flooring needs and are committed to providing you with outstanding products and exceptional customer service. Thank you for choosing us as your flooring materials provider, and we look forward to serving you throughout the delivery process.

Sincerely, The Flooring Materials Team

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Track My Order

Enter your order number or courier tracking number together with your postcode for delivery status.

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