Flooring Materials

Customer Service

Flooring Materials are committed to providing exceptional customer support and assistance to ensure your experience with us is smooth and satisfactory. Whether you have inquiries, need product information, or require assistance with an order, our dedicated team is here to help. Below, you will find the various ways to get in touch with us and the services we offer.

Contacting Customer Service:

  1. Phone Support: Our knowledgeable customer service representatives are available to assist you over the phone. Please call us at 0330 320 1223 during our business hours, Mon-Fri: 07:15 - 19.00 and Sat: 08.00 - 12.00, to speak with a friendly representative who can answer your questions and provide guidance.

  2. Email Support: If you prefer written communication or have non-urgent inquiries, you can reach us via email at [email protected]. Our customer support team will promptly respond to your email, providing the information and assistance you need.

  3. Live Chat: For quick and convenient support, we offer a live chat feature on our website. Simply visit our website and look for the chat icon in the bottom right hand corner of the page. Click on it to initiate a chat session with one of our customer service agents. They will be ready to help you with any questions or concerns you may have in real-time.

  4. WhatsApp: We understand the convenience and popularity of WhatsApp as a communication platform. Regular customers can now reach our customer service team directly via WhatsApp. Simply get in touch with our team through one of the above channels and our team will respond as soon as possible, providing the support and information you need.

Services We Provide:

  1. Product Information and Recommendations: Our customer service team is well-versed in our extensive range of flooring materials. Whether you need information about specific products, guidance on choosing the right flooring option for your needs, or recommendations based on your preferences, we are here to assist you. We can provide detailed specifications, installation advice, maintenance tips, and more to ensure you make an informed decision.

  2. Order Support: If you have questions or need assistance regarding an existing order, our customer service representatives are ready to help. We can provide updates on order status, tracking information, delivery estimates, and any other order-related inquiries. We strive to ensure a seamless and efficient order process from start to finish.

  3. Returns and Exchanges: We understand that circumstances may arise where returns or exchanges are necessary. Our customer service team can guide you through our returns and exchange policies, provide instructions on initiating a return or exchange, and assist with any related questions or concerns. We aim to make the process as smooth and hassle-free as possible.

  4. Technical Support and Troubleshooting: If you encounter any technical difficulties while browsing our website, placing an order, or using our online tools, our customer service team is here to assist you. We can help troubleshoot issues, provide guidance on navigating our website, and ensure that you have a seamless online experience.

Your Feedback Matters:

At Flooring Materials, we value your feedback. We are constantly striving to enhance our services and improve your overall customer experience. If you have any suggestions, comments, or feedback regarding our products, website, or customer service, we would love to hear from you. Your input helps us grow and serve you better.

We genuinely appreciate your business and the trust you have placed in us. Our dedicated customer service team is committed to delivering exceptional support and ensuring your satisfaction. We look forward to assisting you with any inquiries or concerns you may have.

Thank you for choosing Flooring Materials.

Sincerely, The Flooring Materials Team